Please Note - Custom produced and personalised items are exempt from the Distance Selling Regulations and therefore cannot be returned unless defective or we have made an error in the personalisation.

If for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty or defective this must be returned to us unused and in its original condition within 30 days for a replacement, exchange or refund. When first trying out your new purchase, please do so somewhere clean and safe to avoid any damage as we cannot refund scratched or damaged goods.

To return an item that will enable us to process your return quickly and efficiently:

Please email with your order number and a copy of the confirmation email. All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 14 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. Return shipping costs will not be refunded unless the items are faulty.

Faulty or incorrect item received:

If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. Please enclose a copy of your postage receipt with the package. You are responsible for any other service provided to you in connection with your purchase, e.g. postage.

The complete item(s) (including all parts, accessories, instructions and packaging etc) must be returned within 30 days of purchase, otherwise we will not be able to refund you.

Change of mind:

Goods returned to us because of a change of mind must be unused and in perfect, re-saleable condition (including all parts, accessories, instructions and packaging etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, for example delivery charge and returns postage. The item(s) must be returned within 30 days of purchase.  Please note, returns for change of mind can only be made on stock items such as standard dater stamps, inkpads etc.  All custom-made items are excluded.

Returns lost in transit:

We cannot be held responsible for packages lost in transit as you are responsible for returning the item(s) to us. You should ensure that you are adequately insured and that you send the package by either Recorded/Special Delivery, depending on the value of the product/s you are returning (check with the Post Office). Please keep your proof of postage until you have received your replacement or refund.

All returns for whatever reason must be sent to:

Returns Department
One Stop Stamps
4 Francis Road
Acocks Green
Birmingham
B27 6LX

e-mail: onestopsales@onestopstamps.co.uk