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Shipping & Returns

Shipping and returns

For details of shipping and how to return goods please read our Shipping and Returns Policy below. Please note that your statutory rights are not affected.

Shipping Details:

Orders received Monday to Friday will usually be despatched the same day via Royal Mail First Class Signed For post, when placed by 11am. Orders placed after this time may be processed and despatched the next working day. Orders requiring next day delivery must be placed by 11am to guarantee same day despatch (*)

Items ordered over the weekend will usually be despatched the following Monday.

Although First Class post is designed to be next day, please allow upto 7 days from despatch for delivery.
Most International orders are delivered within 7 days of despatch within the EU, International deliveries outside of the EU may take a little longer. We would advise allowing upto 10 days for delivery - It may take time for some international items to be cleared by customs.

ALL ITEMS REQUIRE A SIGNATURE ON DELIVERY - PLEASE MAKE SURE SOMEONE IS AVAILABLE.

If you have received confirmation your item has been despatched and you have not received it within the specified times above, please contact us.

Our post and packing charges are:-

Standard Delivery UK (RM Signed For 1st Class) - Free
Next Day Delivery UK (APC Overnight) - £10.00 + VAT *
Next Day Courier UK (APC Overnight) - Free (for large orders over £200 + VAT)
International Delivery EU (Air Mail International Tracked & Signed) £6.50
International Delivery Rest Of World (Air Mail International Signed) £8.50

Timed deliveries by APC Overnight (7:30am [availability will need to be confirmed by courier] 9am, 10am, 12pm and Saturday deliveries) are available. Please contact us for a delivery quote.

*This is only available for orders received by 11am. Orders placed after this time will be despatched the following working day. Please contact us on 0121 285 1110 to confirm we can fulfil your order for next day delivery before placing the order online.

Every now and then there are some delays in the postal system, especially around Christmas for example. Always allow a little extra time for your item to arrive during these periods. 
Please be aware that all postal items cannot be considered 'lost' until 15 days from despatch
.

If you're item has been returned to the local Royal Mail delivery office, remember to bring a valid form of ID with you when collecting. This is now mandatory for the collection of all items and not just Recorded / Special delivery items. You can find a list of the accepted forms of ID on Royal Mail's website -
 http://www.royalmail.com/personal/help-and-support/Ive-received-a-Something-for-you-card

If you're item has been returned to a local APC depot, remember to bring a valid form of ID with you when collecting. A list of accepted forms of ID can be found on the delivering couriers website - http://www.apc-overnight.com/faqs.php 


Returns:

Please Note - Custom produced and personalised items are exempt from the Distance Selling Regulations and therefore cannot be returned unless defective or we have made an error in the personalisation.

If for any reason you are unhappy with your item simply return it to us unused and in its original condition and packaging within 30 days for a replacement, exchange or refund. When first trying out your new purchase, please do so somewhere clean and safe to avoid any damage as we cannot refund scratched or damaged goods. We reserve the right to charge a 5% handling & restocking fee on the return of certain items. This will be deducted from any refund or added to any exchange.

To return an item that will enable us to process your return quickly and efficiently:

Please email with your order number and a copy of the confirmation email. All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 14 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. Return shipping costs will not be refunded unless the items are faulty.

Faulty or incorrect item received:

If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. Please email a copy of your postage receipt once you have sent the item back to us. You are responsible for any other service provided to you in connection with your purchase, e.g. postage.

The complete item(s) (including all parts, accessories, instructions and packaging etc) must be returned within 30 days of purchase, otherwise we will not be able to refund you.

Please note - If the item you have ordered is unavailable or out of stock, we will usually upgrade or swap your item to one that is an equivalent or similar to the item ordered. We won't charge any difference in price for any upgrade, nor will we swap to an item of lower value.

Change of mind:

Goods returned to us because of a change of mind must be unused and in perfect, re-saleable condition (including all parts, accessories, instructions and packaging etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, for example delivery charge and returns postage. The item(s) must be returned within 30 days of purchase.  Please note, returns for change of mind can only be made on stock items such as standard dater stamps, inkpads etc.  All custom-made items are excluded.

Returns lost in transit:

We cannot be held responsible for packages lost in transit as you are responsible for returning the item(s) to us. You should ensure that you are adequately insured and that you send the package by either Recorded/Special Delivery, depending on the value of the product/s you are returning (check with the Post Office). Please keep your proof of postage until you have received your replacement or refund.

All returns for whatever reason must be sent to:

Order Returns
One Stop Stamps
4 Francis Road
Acocks Green
Birmingham
B27 6LX

e-mail: onestopsales@onestopstamps.co.uk

Items Returned by Royal Mail / Courier:

If your item has been returned to us by Royal Mail or the delivering courier we will usually contact you and make you aware of the return. If your item was returned due to an incorrect address or because delivery was missed / the item had not been collected from the local delivery office, we will usually charge a fee to re-send the item. The fees are as followed - £4.00 + VAT for items sent standard Signed For delivery, £10.00 + VAT for items sent Next Day Delivery and £25.00 + VAT for large / valuable items sent via courier. If you decide you no longer want the returned item we can refund your order minus postage paid on first delivery, as long as the order was for a stock item (non customised). If your order was for a custom item we are unable to refund as these items are exempt from our returns policy