Delivery

Orders received Monday to Friday will usually be despatched the same day via Royal Mail First Class Signed For post, when placed by 11am. Orders placed after this time may be processed and despatched the next working day. Orders requiring next day delivery must be placed by 11am to guarantee same day despatch (*)

Items ordered over the weekend will usually be despatched the following Monday.

Although First Class post is designed to be next day, please allow upto 7 days from despatch for delivery.
Most International orders are delivered within 7 days of despatch within the EU, International deliveries outside of the EU may take a little longer. We would advise allowing upto 10 days for delivery - It may take time for some international items to be cleared by customs.

ALL ITEMS REQUIRE A SIGNATURE ON DELIVERY - PLEASE MAKE SURE SOMEONE IS AVAILABLE AT TIME OF DELIVERY.

If you have received confirmation your item has been despatched and you have not received it within the specified times above, please contact us.

Our post and packing charges are:-

Standard Delivery UK (RM Signed For 1st Class) - Free
Next Day Delivery UK (APC Overnight) - £10.00 + VAT *
Next Day Courier UK (APC Overnight) - Free (for large orders over £200 + VAT)
International Delivery EU (Air Mail International Tracked & Signed) £6.50
International Delivery Rest Of World (Air Mail International Signed) £8.50

Timed deliveries by APC Overnight (7:30am [availability will need to be confirmed by courier] 9am, 10am, 12pm and Saturday deliveries) are available. Please contact us for a delivery quote.

*This is only available for orders received by 11am. Orders placed after this time will be despatched the following working day. Please contact us on 0121 285 1110 to confirm we can fulfil your order for next day delivery before placing the order online.

Every now and then there are some delays in the postal system, especially around Christmas for example. Always allow a little extra time for your item to arrive during these periods. 
Please be aware that all postal items cannot be considered 'lost' until 15 days from despatch.

If you're item has been returned to the local Royal Mail delivery office, remember to bring a valid form of ID with you when collecting. This is now mandatory for the collection of all items and not just Recorded / Special delivery items. You can find a list of the accepted forms of ID on Royal Mail's website - http://www.royalmail.com/personal/help-and-support/Ive-received-a-Something-for-you-card

If you're item has been returned to a local APC depot, remember to bring a valid form of ID with you when collecting. A list of accepted forms of ID can be found on the delivering couriers website - http://www.apc-overnight.com/faqs.php