For details of shipping and how to return goods please read our
Shipping and Returns Policy below. Please note that your statutory rights are
not affected.
Shipping Details:
Orders received Monday to Friday will usually be despatched within
24hrs via Royal Mail. Orders requiring next day delivery must be placed by 10am
to guarantee same day despatch (*)
Items ordered over the weekend will usually be despatched the
following Monday.
Orders will normally be delivered within 1 – 3 days from dispatch,
please allow up to 7 days from despatch for delivery of your stamp.
Most International orders are delivered within 7 days of despatch
within the EU, International deliveries outside of the EU may take a little
longer. We would advise allowing up to 10 days for delivery - It may take time
for some international items to be cleared by customs.
If you have received confirmation your item has been despatched
and you have not received it within the specified times above, please contact
us.
Our post and packing charges are:-
Standard Delivery UK – £2.99 + VAT
Next Day Delivery UK - £10.00 + VAT *
International Delivery (Air Mail International Signed) £15.50
*This is only available for orders received by 10am. Orders placed
after this time will be despatched the following working day. Please contact us
on 0121 285 1110 to confirm we can fulfil your order for next day delivery
before placing the order online.
Every now and then there are some delays in the postal system, especially
around Christmas for example. Always allow a little extra time for your item to
arrive during these periods.
Please be aware that all postal items cannot be considered 'lost'
until 15 days from despatch.
If you're item has been returned to the local Royal Mail delivery
office, remember to bring a valid form of ID with you when collecting. This is
now mandatory for the collection of all items and not just Recorded / Special
delivery items. You can find a list of the accepted forms of ID on Royal Mail's
website -
http://www.royalmail.com/personal/help-and-support/Ive-received-a-Something-for-you-card
Order Returns:
Please Note - Custom produced and personalised items are exempt
from the Distance Selling Regulations and therefore cannot be returned unless
defective or we have made an error in the personalisation.
If for any reason you are unhappy with your item simply return it
to us unused and in its original condition and packaging within 30 days for a
replacement, exchange or refund. When first trying out your new purchase,
please do so somewhere clean and safe to avoid any damage as we cannot refund
scratched or damaged goods. We reserve the right to charge a 5% handling &
restocking fee on the return of certain items. This will be deducted from any
refund or added to any exchange.
To return an item that will enable us to process your return
quickly and efficiently:
Please complete and submit the online returns form to obtain an RMA
number which can be found under Customer services -> Returns on our website.
All products returned to us will be thoroughly checked by our Returns
Department and only then will a refund, replacement or exchange be authorised
and processed. Returns are usually processed within 14 working days of receipt.
A refund will be made in the same form of payment that was used to make the
initial purchase. Return shipping costs will not be refunded unless the items
are faulty.
Faulty or incorrect item received:
If you return an item because of an error on our part, or it is
defective, we will happily refund your costs in returning it to us. Please
email a copy of your postage receipt once you have sent the item back to us.
You are responsible for any other service provided to you in connection with
your purchase, e.g. postage.
The complete item(s) (including all parts, accessories,
instructions and packaging etc) must be returned within 30 days of purchase,
otherwise we will not be able to refund you.
Please note - If the item you have ordered is unavailable or out
of stock, we will usually upgrade or swap your item to one that is an
equivalent or similar to the item ordered. We won't charge any difference in
price for any upgrade, nor will we swap to an item of lower value.
Change of mind:
Goods returned to us because of a change of mind must be unused
and in perfect, re-saleable condition (including all parts, accessories,
instructions and packaging etc), otherwise we will not be able to refund you.
You are responsible for any other service provided to you in connection with
your purchase, for example delivery charge and returns postage. The item(s)
must be returned within 30 days of purchase.
Please note, returns for change of mind can only be made on stock items
such as standard dater stamps, inkpads etc.
All custom-made items are excluded.
Returns lost in transit:
We cannot be held responsible for packages lost in transit as you
are responsible for returning the item(s) to us. You should ensure that you are
adequately insured and that you send the package by either Recorded/Special
Delivery, depending on the value of the product/s you are returning (check with
the Post Office). Please keep your proof of postage until you have received
your replacement or refund.
All returns for whatever reason must be sent to:
Order Returns
One Stop Stamps
155b Middleton Hall Rd
Birmingham
B30 1AS
e-mail: [email protected]
Non Delivered or Items Returned by Royal Mail / Courier:
If your item has been returned to us by Royal Mail or the
delivering courier, we will usually contact you and make you aware of the
return. If your item was returned due to an incorrect address or because
delivery was missed / the item had not been collected from the local delivery
office, we will usually charge a fee to re-send the item. We charge the
original postage + VAT to resend your order. If you decide you no longer want
the returned item, we can refund your order minus postage paid on first
delivery, if the order was for a stock item (i.e., non customised). If your
order was for a custom item, we are unable to refund as these items are exempt
from our returns policy