Please Note - Custom produced
and personalised items are exempt from the Distance Selling Regulations and
therefore cannot be returned unless defective or we have made an error in the
personalisation.
If for any reason you are
unhappy with your item simply return it to us unused and in its
original condition and packaging within 30 days for a replacement,
exchange or refund. When first trying out your new purchase, please do so
somewhere clean and safe to avoid any damage as we cannot refund scratched or
damaged goods. We reserve the right to charge a 25% handling & restocking
fee on the return of certain items. This will be deducted from any refund or
added to any exchange.
To return an item that will
enable us to process your return quickly and efficiently:
Please email with your order
number and a copy of the confirmation email. All products returned to us will
be thoroughly checked by our Returns Department and only then will a refund,
replacement or exchange be authorised and processed. Returns are usually
processed within 14 working days of receipt. A refund will be made in the same
form of payment that was used to make the initial purchase. Return shipping
costs will not be refunded unless the items are faulty.
Faulty or incorrect item
received:
If you return an item because
of an error on our part, or it is defective, we will happily refund your costs
in returning it to us. Please email a copy of your postage
receipt once you have sent the item back to us. You are
responsible for any other service provided to you in connection with your purchase,
e.g., postage.
The complete item(s) (including all parts, accessories, instructions and packaging etc) must be returned within 30 days of purchase, otherwise we will not be able to refund you.
Please note - If the item you
have ordered is unavailable or out of stock, we will usually upgrade
or swap your item to one that is an equivalent or similar to the item
ordered. We won't charge any difference in price for any upgrade, nor will we
swap to an item of lower value.
Change of mind:
Goods returned to us because
of a change of mind must be unused and in perfect, re-saleable condition
(including all parts, accessories, instructions and packaging etc), otherwise
we will not be able to refund you. You are responsible for any other service
provided to you in connection with your purchase, for example delivery charge
and returns postage. The item(s) must be returned within 30 days of
purchase. Please note, returns for change of mind can only be made on
stock items such as standard dater stamps, inkpads etc. All custom-made
items are excluded.
Items Returned by Royal Mail / Courier:
If your item has been
returned to us by Royal Mail or the delivering courier, we will usually contact
you and make you aware of the return. If your item was returned due to an incorrect
address or because delivery was missed / the item had not been collected from
the local delivery office, we will usually charge a fee to re-send the item. We
charge the original postage + VAT to resend your order. If you decide you no
longer want the returned item, we can refund your order minus postage paid on
first delivery, as long as the order was for a stock item (i.e. non
customised). If your order was for a custom item, we are unable to refund as
these items are exempt from our returns policy